EmitLedger Documentation
Contents Overview

Signing in with a one-time password

First sign-in, the six-digit code from your authenticator app, recovery codes, forgotten passwords and lost phones.

Every person signs in with a password and a six-digit one-time password (OTP) from an authenticator app on their phone. The OTP is set up at the first sign-in and is required every time.

If your company uses single sign-on with Microsoft 365 or Google Workspace and it has been set up for your email domain, you sign in with your company account instead, and your company’s own MFA applies. See Single sign-on.

Your first sign-in

  1. Install an authenticator app on your phone. The set-up page lists supported apps.
  2. Open the invitation email and follow its link. The invitation link is valid for 7 days; if it has expired, ask your administrator to re-send it.
  3. On Complete your account, carry out the listed actions, for example Update password (the page shows the password rules) and Set up two-factor authentication.
  4. Scan the QR code with the authenticator app, type the six-digit code it shows, give a Device name you will recognise later, and submit.
  5. You arrive in the application. If you belong to more than one organisation you see Choose an organisation: pick one.

Every later sign-in

  1. Open the application address and click Sign in.
  2. Enter your email address or user name and your password, then the current code from the authenticator app.
  3. You land on the Executive overview of your organisation. Switch organisation with the Organisation selector in the header.
  4. Click Sign out (top right) when you finish, especially on a shared or projected screen.

Recovery codes

Recovery codes let you sign in when your phone or authenticator app is not available. Create them once, soon after your first sign-in, and keep them somewhere safe away from your phone (printed, or in a password manager):

  1. Open your account page and sign in.
  2. Go to Signing in → Recovery authentication codes and choose Set up.
  3. Save or print the codes, confirm, and finish.

When you sign in without your authenticator, choose Try Another Way on the code page, pick the recovery code option and enter one of the codes. Each code works once; after the last one you are asked to create a new set.

Forgotten password

Choose Forgot password? on the sign-in page and follow the email you receive.

Lost or replaced phone

If you created recovery codes, sign in with one of them (see Recovery codes), then set up the authenticator again on your new phone from your account page (Signing in → Authenticator application).

Without recovery codes you cannot reset the two-step verification yourself. Ask your organisation’s client administrator: under Settings → Members they choose Reset two-step next to your name, after confirming it is you. At your next sign-in you enter your password and set up the authenticator again on the new phone. If you are a member of more than one organisation, or your administrator is not available, email support [at] emitledger.com from the address you sign in with; support confirms who you are and resets it.

The sign-in page also has Trouble signing in? with the same instructions.

Invitation problems

  • “This invitation has expired.”: ask your administrator to re-send it (Settings → Members → Pending invitations → Re-send).
  • “This invitation was sent to a different email address…”: sign out, then sign in with the invited address.
  • “Your account is not a member of any organisation yet.”: you signed in, but nobody has invited you. Ask your organisation administrator for an invitation.

If sign-in keeps failing, see Troubleshooting.